Common Questions & Answers

Yes. Our customer and scientific support is available without an additional support fee. You can contact us for help with product identification, specifications, availability, quotations, orders, and delivery questions.

Yes. Send us the product name, catalog number, research application, target, technique, required size, or preferred supplier. Our team can help compare available products and suitable alternatives.

Contact Gentaur directly and include all relevant information, such as your order, quotation, invoice, or catalog reference. Clear details allow our team to review and prioritize your request efficiently.

No. You can search and browse Gentaur products without creating an account. A registered and approved customer account may be required to view customer-specific pricing and use additional account features.

Sign in to your account and update the available information from your account settings. For changes involving company details, invoicing information, delivery addresses, or account approval, contact our support team.

Use the password recovery option on the login page. A secure reset link will be sent to the email address associated with your account. Contact support if you no longer have access to that email address.

Gentaur brings together a broad international range of life science products in one searchable platform. Customers can compare products, find alternatives, request assistance, and benefit from Gentaur's procurement and logistics network.

Gentaur applies appropriate technical and organizational measures to protect account, company, and transaction information. Access is restricted to authorized systems and personnel according to operational requirements.

Yes. For large product lists or procurement projects, contact our team with your spreadsheet, catalog references, quantities, and delivery requirements. We can review availability and prepare a consolidated response or quotation.

Some prices depend on the supplier, destination, quantity, packaging, temperature requirements, customer agreement, or current availability. Sign in to view available customer pricing or contact Gentaur to request a quotation.

Yes. Gentaur supports international delivery through its logistics network. Delivery options depend on the product, supplier, destination, transport temperature, customs requirements, and applicable regulations.

The catalog includes products for life science, biotechnology, diagnostics, molecular biology, immunology, cell biology, microbiology, genomics, proteomics, and related laboratory applications.

In many cases, yes. Send us the product description, manufacturer, catalog number, specifications, and quantity. Our sourcing team can check whether the product or a suitable alternative is available through our supplier network.