Return Policy at a Glance
Return Label & Shipping Cost
Defective Products:
This applies when the product is incorrect, damaged by the carrier, or defective in another way.
Customer Remorse:
This applies when the customer purchased the wrong product, it doesn't fit, or they no longer want
the item.
Accepted condition for returns:
New — unopened products in original packaging that have never been used.
Detailed Policy
1. Eligibility & How to Start a Return
To be eligible for a return, your item must be in the same condition that you received it —
unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof
of purchase.
To start a return, contact us at
[email protected].
Returns must be sent to:
Voortstraat 49, 1910 Kampenhout, Belgium.
If your return is accepted, we'll send you a return shipping label along with instructions on how
and where to send your package. Items sent back without first requesting a return will not be
accepted.
2. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective,
damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
3. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return
is accepted, make a separate purchase for the new item.
4. European Union — 14-Day Cooling Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return
your order within 14 days, for any reason and without justification. As above, your item must be in
the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You'll also need the receipt or proof of purchase.
5. Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was
approved or not. If approved, you'll be automatically refunded on your original payment method within
10 business days.
Please remember it can take some time for your bank or credit card company to process and post the
refund. If more than 14 business days have passed since we've approved your return, please contact
us at [email protected].
Have questions about your return?
Contact us anytime at
[email protected].
