Return Policy at a Glance

• Returns Accepted: Yes

• Return Window: 14 Days

• Return Method: By Mail

• Restocking Fee: None

• Return Shipping Cost: No Cost in all cases

Return Label & Shipping Cost

Defective Products:
This applies when the product is incorrect, damaged by the carrier, or defective in another way.

• Return Label: Download / Print

• Shipping Cost: No cost

Customer Remorse:
This applies when the customer purchased the wrong product, it doesn't fit, or they no longer want the item.

• Return Label: Download / Print

• Shipping Cost: No cost

Accepted condition for returns: New — unopened products in original packaging that have never been used.

Detailed Policy

1. Eligibility & How to Start a Return

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at [email protected]. Returns must be sent to: Voortstraat 49, 1910 Kampenhout, Belgium.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

2. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. European Union — 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

5. Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 14 business days have passed since we've approved your return, please contact us at [email protected].

Have questions about your return?
Contact us anytime at [email protected].